Shipping & Returns Policy

Effective Date: 11/9/2025

Business Name: Cerulean

Thank you for shopping with Cerulean! Below you’ll find everything you need to know about how we ship and handle returns within the United States.

Shipping Policy

Shipping Area

We currently ship orders within the United States only (including all 50 states and U.S. territories).

Carriers

All orders are shipped through the United States Postal Service (USPS) using First-Class Mail, Priority Mail, or Ground Advantage, depending on the order size and weight.

Processing Time

Orders are typically processed and packaged within 2–4 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing the next business day.

If we experience high order volume or delays due to inventory or weather, we’ll contact you via email.

Delivery Time

Standard USPS delivery usually takes 3–7 business days after shipment.
Delivery estimates are provided by USPS and are not guaranteed.
Tracking information will be sent via email once your order ships.

Shipping Costs

Shipping rates are calculated at checkout based on order weight and destination.
Free shipping promotions (if offered) will be clearly stated on product or checkout pages.

Incorrect or Undeliverable Addresses

Please double-check your shipping address before submitting your order.

We are not responsible for delays or losses caused by incorrect or incomplete addresses.

If a package is returned to us as undeliverable, you may request reshipment at your expense.

Lost, Stolen, or Damaged Packages

Once an order is marked as delivered by USPS, it is considered received.

We are not responsible for packages lost or stolen after delivery.

If your package is damaged in transit, please contact us within 48 hours of delivery with photos of the damage so we can assist you with a claim.

Returns and Exchanges Policy

We want you to love what you ordered! If something isn’t quite right, here’s how we handle returns and exchanges.

Return Eligibility

To qualify for a return:

You must request it within 14 days of delivery.
Items must be unworn, unwashed, and in original packaging with tags attached.
We cannot accept returns on final sale, clearance, or personalized items.

Return Process

Email us at " hello@ceruleankids.com " with your order number and reason for return.
Once approved, we’ll provide a return label and instructions.
You’ll be responsible for return shipping costs (unless the item was incorrect or defective).

Refunds

Refunds are issued to the original payment method once we receive and inspect your returned items.
Please allow 5–10 business days after receipt for processing.
Original shipping costs are non-refundable.

Exchanges

If you’d like to exchange an item for a different size or product, please email us within the 14-day window.

We’ll issue a store credit or invoice the difference as needed once your return is received.

Defective or Wrong Items

If you receive an incorrect or damaged item, contact us within 48 hours of delivery with clear photos.

We’ll quickly send a replacement or issue a full refund, including shipping.

If you have any questions about shipping, tracking, or returns, reach out to us at:

Cerulean

Email: hello@ceruleankids.com